Frequently Asked Questions
Have a look here to see if we’ve answered your question, otherwise please don’t hesitate to contact us. We are only too happy to help.
COVID-19 FAQ
Are you open?
Yes you can make a booking. All guests are required to complete a Covid-19 declaration.
Are the amenities open?
Yes our amenities are open, we are undertaking extra cleaning measures and guests must adhere to social distancing while in our amenities and public areas.
Can we make group bookings?
Social gatherings are permitted .
FAQ
Do you have internet access?
Yes. Wi-Fi is complimentary to all our guests however there is no guarantee on the speed and reliability of this service.
Is there public transport from Horseshoe Bay Resort into town?
Yes, there is a regular bus service that runs past the resort.
Is the beach close by?
Yes, the beach at Horseshoe Bay Resort is literally at your doorstep. It is only a very short paved walk to the beach.
Are the beaches dog friendly?
Unfortunately Horseshoe Bay is not dog friendly, though Queens Bay is dog friendly and both Kings Beach and Yasso Point are off leash areas.
Are there any restaurants close by?
- The Cafe at Horseshoe Bay – Open 7.00 to 17.00 daily
- The Cove – Chinese/Thai – Open for lunch and dinner daily excluding Tuesdays
Is the resort pet friendly?
Yes – but only in our powered sites. None of our accommodation is pet friendly. Pets must be kept on a leash and are completely guests responsibility.
Do you have tent sites?
Yes – there are sites suitable for tents.
Do you have non-powered sites?
No. All of our sites are with power and water.
Can we have an early check-in/late check-out?
Early check-ins and late check-outs are always subject to availability and must be requested on the day.
What happens if we will be arriving after reception hours?
We can organize a late check-in procedure for guests as long as we are informed before 17.00.
Is there free parking?
There is only 1 allocated park per booking. Although there is 2 public car parks close by.
